Refund & Cancellation

01Before you pay

Every plan’s features and price, with GST, are shown on our pricing page and again before you pay, so you know exactly what you’re buying. Pay monthly, yearly, or for 1 to 12 months up front, whichever suits you. Paid plans are not refundable. If we’ve invited you to a free trial, you won’t be charged before it ends.

02How to cancel

The account owner can cancel at any time from Billing in the PublishMe admin, or by writing to [email protected] from the account’s email address. There are no cancellation fees.

• Your autopay won’t renew again after you cancel.
• One-time payments never renew, so there’s nothing to cancel.
• Your plan stays fully active until the end of the period you’ve already paid for.
• After that, your admin becomes read-only and your public site is paused. Choose a plan at any time to switch it back on.

03Refunds

Payments for PublishMe plans are non-refundable. This includes:

• the unused part of a monthly or yearly period after you cancel;
• moving to a lower plan before your period ends;
• features, allowances or AI translations you didn’t use; and
• accounts suspended or closed for breaking our Terms or Acceptable Use Policy.

04When we do refund

We refund the full amount that was wrongly charged if:

• you were charged twice for the same period;
• you were charged after your cancellation took effect;
• you were charged the wrong amount because of an error on our side; or
• we close the Service or end your account without you having broken our terms. In that case, we refund the unused part of your prepaid period, pro rata.

05How refunds are paid

• Email [email protected] within 30 days of the charge, with your invoice number and what went wrong.
• We reply within 3 working days.
• Approved refunds are sent back to the original payment method through Razorpay within 5 to 7 working days. Your bank may take a few more days to show it.
• The refund includes the GST charged on that amount, and we issue a credit note.

06Changing plans

Upgrades take effect straight away, and the amount due is shown before you pay. Downgrades take effect at your next renewal, so you keep what you’ve already paid for. There’s no refund for the difference.

07Third-party charges

We can’t refund amounts paid to others, such as domain registrars, Google or Meta, or your bank’s fees.

08Contact

Billing questions: [email protected], during Monday to Saturday, 10 am to 6 pm IST (except public holidays).